Privacy Policy & Data Protection

1Overview & Introduction

Welcome to Green Life Specialty Dental Clinic ("we," "our," or "us"), located in Addis Ababa, Ethiopia. We provide advanced specialty dental care, including dental implants, orthodontics, prosthodontics, cosmetic dentistry, and digital patient consultations.

We respect your privacy and are committed to safeguarding your personal and medical information. This Privacy Policy explains what information we collect when you visit our website (https://www.greenlifethiopia.com), schedule appointments, or use our digital patient portal, and how that information is utilized and secured.

2Information We Collect

We may collect information you voluntarily provide to us through our digital portal:

• Personal Identification: Name, phone number, email address, date of birth, and gender provided when scheduling an appointment or creating a patient account.
• Appointment & Treatment Records: Requested dental service, preferred dates/times, treatment notes, dental diagnostic history, and clinic visit logs.
• Diagnostic Media: Dental X-rays, photos, or documents uploaded for remote second opinions or pre-treatment consultations.
• Family Member Profiles: Basic profile info (name, relationship) added by a parent or guardian in the Family Dental Hub.

3How We Use Your Information

Your information is used solely for the following legitimate purposes:

• Scheduling, managing, and confirming your dental clinical appointments.
• Providing diagnostic assessments, dental care plans, and second opinion consultations.
• Sending SMS, email, or Telegram reminders for upcoming appointments and treatment follow-ups.
• Processing electronic receipts, digital vouchers, and family health plan records.
• Ensuring the technical security, integrity, and operational availability of our services.

4Data Confidentiality & Medical Privacy

As a specialized medical healthcare provider, dental records and patient health information are treated with the highest degree of confidentiality. Only authorized clinical staff under Dr. Robera Chala have access to clinical notes and diagnostic images.

All communication between your browser and our servers is secured via 256-bit TLS/SSL encryption. Database access is protected by cryptographic Row-Level Security (RLS) policies, preventing unauthorized viewing.

5Your Rights: Access, Correction & Deletion

You maintain full control over your personal data. At any time, you have the right to:

• Review and update your profile information in your Patient Hub.
• Request an export of your dental appointment history and diagnostic summaries.
• Request the complete deletion of your online account and associated data by contacting our clinic administration at greenlifedental112@gmail.com.